Senior Adjudicator


Senior Adjudicator
Reference: 038744
Duration: Permanent, Full Time
Number of Positions: 8
Job location: Kelowna, Prince George, Richmond, Surrey, Victoria
Salary: $44.88/hourly
Deadline date: June 24, 2024

Are you interested in taking the next step in your career path in adjudication? We have exciting opportunities for our Senior Adjudicator role in our Richmond, Surrey, Victoria, and Kelowna offices.

You'll work in a client-centered environment to support and educate clients and address questions regarding claims processes. You will be responsible for claim eligibility decisions and subsequent benefits such as wage loss benefits and health care payments. You'll play a pivotal role in providing exemplary customer service by establishing compassionate and professional working relationships with injured workers and their employers.

If you want to take your experience making complex adjudicative decisions to the next level, we want to hear from you.

How you'll make a difference: You'll make important and fair decisions when people get injured at work.

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work primarily from your B.C. home and occasionally in your assigned home office.

• Manage an adjudicative caseload with a variety of complex claims including occupational diseases, activity-related soft tissue disorders (ASTD), aggravations of pre-existing diseases, sensitive claims, appellate returns, mental health claims, and involving a combination of mental health and physical injury claims
• Ensure that adjudication is fair and impartial, and that recovery and return to work facilitates trusting relationships with claims managers who care about the clients' wellbeing, laying a foundation of trust
• Provide exemplary, compassionate service to all clients, including clients who are psychologically fragile
• Maintain a current and comprehensive knowledge of claims adjudication best practices, procedures, and processes and routinely provide training, coaching, and mentoring to team members
• Communicate frequently with clients who may be psychologically fragile
• Determine claim eligibility, disability status, and benefit entitlement
• Conduct regular independent investigations for complex adjudication
• Liaise with external providers to collect and analyze comprehensive assessment reports

We're looking for people who can:
• Manage a demanding workload under time pressure and be accountable for prioritizing and organizing a variety of work on an assigned caseload to meet performance objectives
• Communicate compassionately, clearly, and concisely to various stakeholders
• Make decisions using sound judgement where specific formal guidelines and policies may not exist
• Remain resilient, calm, compassionate, and professional in supporting potentially fragile and/or suicidal individuals in stressful, sensitive, and emotionally challenging situations
• Manage and resolve conflict and diffuse hostility with an ability to provide exemplary and responsive service
• Establish, foster, and maintain professional, empathetic, supportive, and collaborative working relationships with stakeholders

Your background and experience
• An undergraduate (bachelor's) degree
• A minimum of three years of experience making complex adjudicative decisions or applying law and/or policy to make complex determinations in the last 10 years
• Excellent verbal and written communication skills
• We'll consider equivalent combinations of education and experience.

Important to know
Before we can finalize any offer of employment, you must:
• Consent to a criminal record check
• Confirm you have a valid BC driver's license
• Confirm you're legally entitled to work in Canada

Please note, this position will involve occassional travel to other WorkSafeBC offices as well as to external job sites around the province

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:
• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)
Learn more: Find out what we offer.

Want to apply?
Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Please apply online at:
Contact Seller
Location:Richmond, British Columbia
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Post Date:May 28, 2024
Exp. Date:Jun 27, 2024
Listing Type:Private
Ad Number:5031299