Housekeeping Supervisor

We are seeking an experienced housekeeper to join our team and lead their own team of room attendants to collectively ensure we are providing excellent customer service at one of two family-owned, 50-room hotels in Kelowna, BC.

The successful candidates are responsible for organizing his/her employee shifts, training and motivating their team members and overseeing quality control of guest rooms and public areas including amenities.

Key Areas of Responsibility:

• Assist in recruiting housekeeping staff.
• Provide supervision and on-site training to housekeeping team.
• Assign housekeeping daily work sheets and key distribution.
• Oversee laundry attendants and laundry facilities to keep department running efficiently.
• Inspect rooms for cleanliness and quality control (QC) before guests arrive.
• Ensure all public areas and amenities are clean and tidy.
• Ensure that the Breakfast Room is meeting guest expectations and provide support and back-up for breakfast attendant as required.
• Conduct meetings as required to ensure your team is informed of relevant information in a timely manner.
• Greet guests in a friendly and courteous manner during all interactions.
• Oversee room readiness communications with front desk.
• Communicate maintenance and repairs issues to front desk/maintenance staff.
• Create a service environment focused on the guest, with a passion for high standards in friendliness and cleanliness.
• Oversee that housekeeping staff sign in/out properly and that housekeeping keys are signed out and accounted for at the end of the day.
• Complete daily housekeeping summary reports.
• Ensure all service rooms are well-stocked.
• Ensure found items are logged and secured and supervise lost and found procedures.
• Perform all functions of a housekeeper/laundry attendant as required.


• Housekeeping experience in the hospitality industry a must.
• Work experience as a Housekeeping Supervisor or similar role an asset.
• Familiar with industrial cleaning supplies and preferably has a WHMIS certificate.
• Excellent organizational and team management skills
• Have a valid driver’s licence (not mandatory but an asset).

Job details:

• Full-time, year-round.
• Competitive salary based on experience.
• Benefits available to full-time staff after 6 months.


To apply for this position, please send resume to [email protected] with “Housekeeping Supervisor” in the subject line. We thank all interested applicants; however, only those selected for an interview with be contacted.
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Location:Kelowna, British Columbia
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Post Date:Apr 22, 2019
Exp. Date:May 15, 2019
Listing Type:Private
Ad Number:3781885