Full Time Dispatcher

Blair Plumbing, Heating and Air Conditioning is looking for a versatile individual to join our expanding team in serving the Central Okanagan Community. Our workplace culture puts an emphasis on teamwork, a friendly work environment and opportunities for personal development. The right candidate will have a strong work ethic, positive attitude, goal oriented and able to work individually and as a part of a team.

Dispatcher - Job Description

ROLE: To be the first contact for technicians in the field, dispatching the right tech to the right call 100% of the time. Updating customers throughout the day and maintaining customer satisfaction through clear and concise communication. Parts ordering and miscellaneous office/clerical duties as needed.

Second to the phones only to the Customer Service Representative
Dispatch the right tech to the right call 100% of the time
Deliver an authentic deliberate script 100% of the time
Update customers regarding booked appointments at critical times throughout the day
Establishing and managing customer expectations
Manage the daily call schedule effectively
Work with the Customer Service Representative to manage and solve schedule modifications/changes
Respond to customer requests and be the second line for resolving customer issues by following the companies plan for resolving customer complaints quickly and effectively
Work with the customer service representative to complete the unconverted call process for all unconverted demand calls
Encourages repeat business
Provide and manage purchase orders for technicians in the field
Efficient and organized parts ordering and parts management
Adapt to change and take on new tasks as necessary
Report directly to the owners and service manager

A proven track record in customer service
IT competent; good typist and proficient with phone systems
Highly organized with exceptional follow-through abilities
Strong verbal and written communication skills
Ability to build trust and demonstrate empathy
Personality that blends well with a fast paced, goal driven environment
Competitive individual contributor who also loves to win as a team
Highly motivated, flexible and a great attitude on Life

Competitive Pay
Full Extended Benefits after 3 months
Flex Day Friday (Every 4th Friday off)

Thank you to everyone who applies, however only qualified applicants will be contacted for an interview. Please send resumes to [email protected]
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Location:Kelowna, British Columbia
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Post Date:Feb 16, 2021
Exp. Date:Mar 18, 2021
Listing Type:Private
Ad Number:4385367