Client Services Representative

SKYTRAC Systems Ltd is a global leader in aviation flight following, flight data monitoring and SATCOM solutions, and is seeking a Client Services Representative to provide end-to-end system support to clients worldwide.

Primary Responsibilities:

Junior-level IT Systems Administrator in a large complex enterprise network with many exciting projects.
Assist clients in all aspects of SKYTRAC Systems service offerings.
Maintain technical internal/external documentation.
Provide end user training as required.
Work closely with the Network Manager, Sales Representatives and liaise with Engineering & Finance group.
Inside Sales & Order Administration.
Take on additional projects as assigned.

Skill and Personality Requirements:

Experience in IT and/or Networking.
Experience in Linux, Routers, Firewalls and email.
Experience in Microsoft applications (Exchange, Office, Windows OS, Server OS and Active Directory)
Ability to coordinate cross-functional resources to resolve technical customer issues.
Ability to quickly absorb hardware and software product knowledge
Ability to prioritize, multitask, and work under pressure.
Proficient reader & writer of technical documentation.
Self-starter, must be able to work in a team environment.
Excellent ability to communicate and interact with clients and coworkers in a professional, expedient and personable manner.
Experience in VOIP / IP telephony systems to Skills.
Demonstrate ability to manage in house and external customer timelines.
Problem solving skills, ability to find a logical path to solve problems and research as needed.

Additional Assets:

Aviation experience.

Education & Experience:

Computer science / technical designation with strong business aptitude.

To apply for this position please follow the link below.

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Location:Kelowna, British Columbia
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Post Date:Apr 25, 2019
Exp. Date:May 25, 2019
Listing Type:Private
Ad Number:3829640