Client Services Administrator

Would you like to be the warm, welcoming face of a growing a multidisciplinary centre serving children, youth, young adults, volunteers, and families with a variety of programming?

Are you able to prioritize, multi-task and take initiative while providing superior customer service to our participants?

Do you want to be part of a fun, positive working environment?

If the following sounds like a good day at work, then this job might be for you!
- Greeting and assisting new and current clients, offering a safe and welcoming space
- Booking prospective participants into weekly sessions
- Making follow-up appointment reminders
- Organizing and maintaining the reception area and classrooms
- Answering telephone calls and re-directing calls appropriately
- Managing centre-based voicemails and maintaining staff phone directory
- Ordering and receiving inventory relevant to office spaces and supplies
- Provide efficient and effective data entry, clerical, and administrative work relating to registration and progress attainment of participants, in accordance with approved standards and guidelines.
- Completing daily walk-throughs of the office spaces to maintain health and safety standards.
- Volunteer onboarding administration support as needed.

Wed love to hear from people with:
- Minimum of 1 year office administration and customer service experience in a large office setting or for multiple project-based businesses.
- High aptitude in working with technology, learning new systems, and proficient in Excel and other Microsoft Office tools.
- Demonstrated ability to multitask and exhibit superior customer service and interpersonal skills.

- Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Okanagan.
- Service Orientated: Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
- Relationship Building and Collaboration: Builds positive interactions, listens attentively and communicates effectively to create an open communication environment. Share information, best practices, and resources with colleagues.

The YMCAs Commitment to Trust, Safety and Equality:
As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:
- Provide 3 references of a professional in nature (e.g. Employer, Supervisor or Colleague)
- Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

The YMCA of Okanagan is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, all persons of color including Black and Indigenous (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

What's next:
For more details and to apply online with resume and cover letter please visit:
Contact Seller
Location:Kelowna, British Columbia
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Post Date:Apr 29, 2021
Exp. Date:May 29, 2021
Listing Type:Private
Ad Number:4445413