The experience economy
The Five Dimensions of Customer Experience Do you know what makes great customer experiences memorable? Many believe that it is people delivering the service. Others feel it is a deep understanding of customer wants, needs, and expectations. Some value trust and consistency. While these are accurate, they do not capture all aspects of a great customer experience. […]
Kevin’s Konnections
A First for Kelowna I am sure most of you have seen Airbnb media, which showcases unique homes to book and experience a city like a local. I am excited to say Kristin Leigh Fritz of Hoof Prints Barnyard has given Kelowna its first Vacation Farm Stay. When you stay at Hoof Prints Barnyard, you can experience life in […]
Kelowna company at Metabridge
Accelerate Okanagan RevUP program client, Data Nerds has been chosen as one of the top 15 startups that will be immersed in collaborative networking programs and also have access to venture capital investors and mentors at this year’s Metabridge retreat. The non-profit organization announced the 15 startups of 2017 that will join their program and gain mentorship and access […]
Digital lab to innovation centre
On April 20, Accelerate Okanagan and Okanagan College renewed their partnership, signifying their joint commitment to developing the future of technology in the region. As of September 2017, the college will join AO on the second floor of the Okanagan Centre for Innovation, in its newly built animation learning lab. The lab will be home to a two-year […]
Locals partner with industry giant
Kelowna’s Find It EZ Software is making waves with one of the largest software companies in the world. The local company, an Accelerate Okanagan Venture Acceleration Program graduate and current tech club member, has been selected by tech giant SAP as one of only twenty third-party extension partners for the popular SAP Store. Ken Gnazdowsky, President and […]
Kevin’s Konnections
Talk nerdy to me Metabridge today announced the 15 start-ups of 2017 that will join their program and gain mentorship and access to capital. This Kelowna event takes place June 7 -9, and for the ninth year it will be celebrating Canadian talent and tech innovation. For the second year in a row, a local Kelowna company […]
An unignorable tech ecosystem
Can you feel it? There is an energy happening in the Okanagan right now that you just can’t ignore. It seems you can feel it in every conversation you have about the local technology industry. “The density of startups is changing dramatically,” Andrew Greer, Accelerate Okanagan’s program strategist, says. “In speaking with several people who […]
Chair chat with Adrienne
What is life really like in the Okanagan? The Okanagan Young Professionals Collective set out to get the down low on Okanagan living straight from the locals. This is yet another instalment in a series of videos featuring real people talking about what they love and why they choose to live in the sunny Okanagan Valley. Adrienne Renaud, local […]
The experience economy
What’s the difference between customer service and customer experience? Simply put, customer service is a snapshot in time and is limited to a specific interaction, like buying a product in a retail store. By contrast, customer experience encompasses the entire ecosystem of how customers engage with your business. It involves all your departments, even the ones […]
Open for Business 2017
Kitsch Wines is inviting all of you to come celebrate the opening of their tasting room for the 2017 season. They are offering free tastings and nibbles this Saturday between 11 a.m. to 5 p.m, April 29. Pop by anytime and get your hands on some of their new wines like 2016 Pinot Gris, Rose […]
