Columnists


Techstars Community Pilot: Vol. 1
Accelerate Okanagan - Sep 12, 2017 - Columnists

The Okanagan tech community is one of only five tech communities selected to participate in the Techstars Community Pilot Project. The Techstars team arrived at the end of August and has been performing a grassroots, founders-first assessment of the city’s startup ecosystem. The goal is to accelerate growth in our startup community beyond what would […]

The experience economy
James Grieve - Sep 11, 2017 - Columnists

In our last article, we introduced the concept of a simple three-phase “Customer Experience” framework. The first phase is the “Understanding” phase, where organizations develop the right strategy to serve their customers effectively and consistently. In this article, we will describe why research is integral to the “Understanding” phase, beginning with the first component: surveys. “Customer Experience” is […]

Kevin’s Konnections
Kevin Lavigne - Sep 09, 2017 - Columnists

Kids learn to care from moms, dads As parents, we are raising our kids to be kind and to help others in need. That’s why I am so excited and thankful that the Deacon family has followed in the footsteps of a 100 Men and 100 Women by starting 100 Kids Who Care. What an […]

Shoo away debt vultures
Contributed - Sep 05, 2017 - Columnists

If you lose your financial footing, how do you stop the circling vultures from peck, peck, pecking away at you? It would be an understatement to say that we are “encouraged” to go deeper and deeper in debt. Debt is almost rammed down our throats. Credit cards are routinely peddled at check outs. Unsolicited credit […]

Heivly sets sights on Okanagan
Accelerate Okanagan - Sep 05, 2017 - Columnists

This week, Techstars’ Entrepreneur in Residence, Chris Heivly, is visiting the Okanagan as part of a worldwide community pilot project. Techstars–named by Forbes and TechCrunch as one of the  top accelerators in the U.S.–has selected the Okanagan as the only Canadian region to participate in the community pilot project, which aims to support local entrepreneurs […]

Kevin’s Konnections
Kevin Lavigne - Sep 01, 2017 - Columnists

Dogs and wine Vineyard hike for dogs Wards Apple Cider and The View Winery are hosting the first Wine and Wags Vineyard Hike this Sunday afternoon. Join them every Sunday in September for a fun and informative walk through the vineyard with your furry friend. If you don’t have a pooch, feel free to go any way because there will […]

Kelowna tech under microscope
Accelerate Okanagan - Aug 28, 2017 - Columnists

The Okanagan tech community is one of only five tech communities selected to participate in the Techstars Community Pilot Project this year. The Techstars team will arrive at the end of August to perform an innovative, founders-first assessment of our startup ecosystem. The goal is to accelerate growth in our startup community beyond what would […]

The Experience Economy
Sean Shepherd - Aug 28, 2017 - Columnists

The three phases of ‘Customer Experience’ In our experience in working on “Customer Experience” strategy with organizations in a variety of industries, one common theme emerges that separates the successful ones from the rest: having a deliberate approach. Successful organizations do this because they think about the people at the end of their decisions. The […]

Businesses pay fire price
Mark Jennings-Bates - Aug 25, 2017 - Columnists

After a hectic week of travel in Arizona, I flew back to deploy to Williams Lake with the army. The B.C. Dragoons are providing manpower to assist with the province’s emergency situation. It is a task that soldiers undertake willingly, but there is another relationship that goes unnoticed by many. At times like this, the […]

Kevin’s Konnections
Kate Bouey - Aug 25, 2017 - Columnists

Rooftop patio open I’m sure by now you have driven past the Okanagan Centre for Innovation attached to the downtown library.  What most people haven’t seen is the new Perch Cafe on the roof top. Perch Operator Luigi Coccaro has set up 30 seats inside, 60 alfresco seats at a table with a view; the 6,000 square foot of […]