COVID-19 has likely forever altered the workplace as we know it.
As part of that, businesses have had to adapt their internal communications as people have shifted to remote working. Kelowna-based Total Office Product Solutions, or TOPS, is a local company that has helped many businesses make that shift as seamless as possible. In fact, TOPS has been helping local businesses communicate more effectively for the better part of 40 years in the Okanagan.
“We are helping businesses adapt to the new world. We want to help people work and communicate from anywhere they are or need to be,” TOPS president Brian Fair says. “It doesn’t really matter where you are in the world. You can communicate, whether it be on an app, a laptop, on your cell phone or using your desk phone. Literally, people can work from anywhere these days with the latest technology.”
Supplying elite, unified communication services is nothing new for TOPS, which has been in the Okanagan for four decades. The Delta Grand, SunRype and Pushor Mitchell are just a few of the local businesses that use TOPS for their communication needs.
The fact TOPS is local cannot be overlooked. If there is a problem, Fair and the rest of the team at TOPS await your call. They pride themselves on quick, attentive service to resolve any issues that a business is experiencing.
“We take a lot of pride in building strong relationships with our customers,” Fair says. “We have their back, and that is one of the most important values we strive to achieve as an organization. They trust us with their communications, which is such an integral part of a business’ operations.
“What makes us stand out is a lot of the bigger players really just want to put a phone on somebody’s desk and disappear. We’re primarily focused on making sure that the solution increases the efficiency and productivity of the business we’re working with or fixes some business process issues they might have. Understanding the business needs and how the solution integrates with those needs is a very important part of what we do.”
And never have those needs been more varied than right now, when pandemic restrictions have more people working remotely than ever before. Just as it has done since 1981, TOPS has evolved with the times and is always a step ahead of the curve when it comes to its technology.
“For example, we can help them out by providing a system that incorporates tons of new features such as video conferencing, instant messaging, mobile apps, presence, voice to email, interactive voice response, call recording, fax and application integration, like Microsoft Teams. The list goes on,” Fair says.
“You don’t necessarily have to even have a physical phone on your desk anymore. Most people are shocked to see what this new technology can do and how it can positively impact their business.”
Although unified communications is TOPS’ bread and butter, it also specializes in surveillance and network connectivity as well. The network connectivity side has grown tremendously over the past five years. TOPS has premier-level partnerships with some of the biggest network carriers in Western Canada and can help facilitate everything from basic internet connections to enterprise grade data/fibre pipes connecting multiple locations.
“We’re impacting businesses in a positive way so that they can communicate with their customers and their own team effectively,” Fair says, “regardless of where they might be.”
If you think your business might be making a communications or technology change in 2021, Fair and the team at TOPS are standing by, ready to help.
This article is written by or on behalf of the sponsoring client and does not necessarily reflect the views of Okanagan Edge.
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