You wouldn’t think an organization would have to launch a campaign to remind people to treat hospitality workers with respect, but here we are.
The BC Restaurant and Food Services Association is standing up for its berated workers, who are taking heat from customers upset with their service in these unprecedented times.
The BCRFA has launched the Stand Up For Service Campaign, which was created to remind the public that restart conditions will require a little more patience than before the COVID-19 pandemic struck. It is also asking for people to nominate a person or business that is doing a good job under the new conditions.
“The increase in stories from around the province where guests are taking their frustration out on staff and owners isn’t OK,” BCRFA president and CEO Ian Tostenson said in a press release. “We can’t support this kind of behaviour, but we also don’t want it to be the core message around restaurants. That is why today we are making a call to respectful guests: Nominate someone who is standing up for service and making dining in COVID-19 a great experience.”
Diners are asked to visit the BCRFA website to nominate a person or business who is shining during the tough restart conditions.
“This campaign is something we need to do for both operators and customers,” Tostenson said. “We all need to know that people are working together to make dining safe and that putting in the extra work matters to the customer experience.”
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