Photo Credit: Downdetector

For the fifth day in a row, customers with Telus.net emails are still facing disruptions as the company works to fix the ongoing issues.

“TELUS technicians continue to work to restore access. This is a fluid situation and we are doing everything we can to stabilize all servers to bring our final clients online,” said a spokesperson in a statement. “This is taking longer than we would like as remaining issues are very complex. We are incredibly sorry.”

Customers began noticing an issue with their emails on August 15, and while the majority of users had service restored by the next day, plenty have still been left without the service.

The issues are said to affect customers in the Lower Mainland, Kelowna, Vernon, Edmonton, Calgary and more. The majority of customers that have reported an issue with Downdetector say only their email has been affected, but some say there is also a problem with internet usage.

Telus took to social media on Sunday to apologize for the disruptions, saying the issue with their servers are complicated and taking much longer than anticipated to fix. There’s no word on how long it will take to correct the issue completely or if customers will be compensated for their troubles.

“For the remaining customers that are still without email access, we are planning to enable webmail today on new servers, so mailboxes will be accessible to send and receive new messages through an Internet browser,” said a Telus spokesperson. “Then, as data is recovered, old messages will be restored to the mailbox and full access will be available. We are providing webmail access at this time because there is a risk that emails and contacts could be lost if we enable our affected customers to use mail apps, like those on their smartphones. We are doing everything we can to protect our customers and their data until we have a permanent fix, which is why this new function will be limited to sending and receiving new emails, and enable email forwarding to another account or platform.”

Those wanting the latest information and updates can find them on Twitter under the Telus Support page.