As one of the few moving companies in Kelowna that has a century-old tradition of providing all-inclusive, professional moving and storage services, Bekins Kelowna has always strived to be the best when it comes to quality and customer service.
The Kelowna movers have recently taken further steps to ensure that its customers continue to receive the best service possible by redefining its core purposes to make moving as easy and as stress-free as possible.
To do this, Bekins has implemented the three Rs—reliability, responsiveness, and relationships—to deliver moving services in a prompt, dependable manner while keeping customers informed and at ease with personalized attention not found anywhere else.
“Our core values include accountability, respect, innovation, dependability, honesty, hard work and teamwork, and we are looking at how we are going to achieve these core strategies with a fundamental, structured framework,” Bekins Kelowna’s Nathan Miller says. “We have also defined our ideal customer as being people/companies that fall in line with our core values, which means we want to be working with people that have the same values that we have.”
As Bekins Kelowna’s general manager, Miller has more than 20 years of experience as a mover and has worked in almost every aspect of the moving business. In 2015, he shifted his company, Nathan’s Moving, to Bekins Kelowna Moving and Storage, and has continued to look at ways to improve customer-employee relations.
To help him achieve these goals, Miller has joined the Okanagan chapter of the Entrepreneurs’ Organization (EO), which is made up of entrepreneurs from across the valley.
“We put on learning events, have peer-to-peer experience sharing and help each other with the challenges that we as entrepreneurs deal with daily,” Miller says.
Bekins Kelowna is also continuing to focus on local charity work with a more hands-on approach.
“We will continue to support local charities such as the Central Okanagan Hospice Association (COHA) through different events and fundraisers, including COHA’s Home for the Holidays tree auction, where we supplied, contributed, and helped with manpower, equipment, and logistics,” Miller says.
In operation since 1891, Bekins is one of the oldest moving companies in North America. Founded by the Bekins brothers, John and Martin, in Sioux City, Iowa, the company has grown from having 12 household movers and a small fleet of horse-drawn moving vans to the largest full-service moving and storage company in the U.S. and Canada.
One of six Bekins locations in B.C., Bekins Kelowna offers local, long-distance and commercial moving, along with specialty and last-minute moving services.
As a member of United Van Lines since 2015, Bekins also provides long-distance moving services across Canada with the help of more than 150 agents across the country, including a newly expanded, do-it-yourself moving container service for both long-distance and local moving.
Visit Bekins Kelowna for more information.
This article is written by or on behalf of the sponsoring client and does not necessarily reflect the views of Okanagan Edge.
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