CONNECT Okanagan Telephone, a leading provider of IT infrastructure and cloud services, was recently awarded the full IT support contract for Prestige Hotels & Resorts. Along with providing fully managed technical support of all of the hotel chain’s day-to-day operations, CONNECT also manages all the telecom systems across the hotel chain and supports guest Wi-Fi networks for their 13 hotels across B.C.
Prestige now represents one of CONNECT’s largest clients, but the tight relationship between the companies didn’t happen overnight.
“It took time and consistent service for us to earn their trust,” CONNECT general manager Troy Schalm says.
What started out with all the hotel’s business phone systems 10 years ago eventually grew into the addition of the wireless contract for every one of Prestige’s guest rooms. Even with that foundation of rapport and trust, the Kelowna-based hotel chain was reluctant to put all of its IT eggs in one basket. But ultimately, CONNECT was awarded the full contract for everything IT-related for Prestige.
“We look after the entire thing,” Schalm says. “We had to earn their trust over time. In fact, it’s taken years to establish relationships with all the people there, but our companies are aligned and we do business very well together.”
Because Schalm and the team at CONNECT value the relationships they build with all of their clients, they understand how critical it is to always be up and online—and growing as a company.
In order to accommodate the new business, CONNECT is in the fortunate position of being agile enough to reshuffle its resources without having to add additional staff. Also key to the new contract was a project to standardize the hotel’s computer networks across the board with Cisco Meraki firewalls, and NEC servers and storage to make it easier from a support perspective.
“As a family-owned business, our relationships with suppliers is key,” Prestige Hotels & Resorts executive vice-president Tanya Stroinig says. “Troy and his team at CONNECT not only have grown with us but have become a trusted advisor in the ever-changing realm of IT services.”
“It’s been 10 years in the making, but we’re so happy,” Schalm says. “The fact that we are local, well-grounded and established factors into how we can service them. Hospitality clients are unique as they remain open day and night. Our ability to provide 24/7/365 service is key. Prestige can be up all the time with no downtime. They are an awesome group of people.”
With offices in Kelowna, Penticton, and Kamloops, CONNECT has been serving the B.C. Interior for more than 30 years and stands behind its service with a 100 per cent written satisfaction guarantee and a long list of delighted clients like Prestige Hotels & Resorts.
This article is written by or on behalf of the sponsoring client and does not necessarily reflect the views of Okanagan Edge.
All Think Local Stories