Name: Jolene Grigg
Employer: Craftsman Collision
Tell us about your job: As a body shop manager you have to have great people skills as you not only have to manage and engage a team of employees but help customers navigate the repair process, which is quite often stressful having just been in a car accident.
In this day and age you can no longer get by just knowing how to repair a car to become a manager: you have to have a strong aptitude for financial and operations management and to be able to embrace not only automotive technology but IT systems.
I’m no stranger to autobody repair (or the Okanagan), having managed my family’s collision repair business in Kelowna for 21 years before joining Craftsman. My track record includes both considerable body shop experience in the fastidious art of paint preparation and a 2013 industry award for outstanding customer service as a Manager.
Although women are still a minority in the autobody trades and management positions I feel we can really thrive in the highly detail-oriented technological environment and customer-focused service experience of today’s sophisticated collision repair shops. I absolutely love my job and there is no better feeling than turning a bad experience into a positive one for my customers!
Tell us about yourself: I’ve got an outgoing, Type A personality. I’m definitely a leader and not a follower.
What do you do for fun? Golf, gardening, landscaping, relaxing in the sun in the summer (got to get that vitamin D while you can!)
What Winnie the Pooh character do you most relate to? Tigger (bouncy) and Owl (wise).
Latest movie or book: 50 Shades
What’s your go-to happy place? Sunshine on my face and sand between my toes.
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